This path is aimed at IT support technicians, junior/intermediate Microsoft 365 administrators, IT asset managers and workstation engineers who want to upskill on the modern Microsoft environment. It is also suitable for profiles retraining towards IT support who want to acquire solid foundations in Microsoft 365, Intune and Windows 11.

The path covers modern workplace management: Microsoft 365 fundamentals (MS-102), endpoint management with Intune (MD-102: deployment, compliance, app protection), IT support tooling with Intune and Windows 11 support.

Yes. It prepares in particular for the MS-102 (Microsoft 365 Administrator) and MD-102 (Endpoint Administrator) exams, with a practical focus on IT support and Windows 11 device management.

The path lasts 11 days (76 hours, based on 6 to 7h/day), spread over 8 to 12 weeks depending on your schedule. The spacing lets you put each module into practice on your tenant or lab environment between sessions, and properly prepare the MD-102 certification exam between modules 2 and 3.

The price covers the four training courses (Microsoft 365 Fundamentals, MD-102, Intune for the IT support team et Windows 11 Support), one official Microsoft MD-102 exam voucher, several MFE-IT mock exams integrated into the path, the full educational materials, access to the Microsoft Learn guided labs and a global MFE-IT certificate of attainment issued at the end of the path.

The MD-102 module is certified by an official Microsoft exam (voucher included). The three other modules do not have a Microsoft exam: MFE-IT then issues a certificate of attainment.

The recommended prerequisites are a general knowledge of a Windows operating system (10 or 11), basic networking notions (TCP/IP, DNS, DHCP) and level 1 user support experience is appreciated. No specific Microsoft 365 prerequisite is required: the path starts from the fundamentals. The path is particularly suited to profiles retraining towards IT support.

Sessions take place in groups of 1 to 3 participants to guarantee individualised attention and a pace suited to your profile. On-site delivery can take place directly at your premises, and remote delivery can be recorded on request so that you can review the key passages. Each day alternates theory, demonstrations and hands-on exercises on a Microsoft 365 tenant or lab environment.

The path prepares for the role of experienced IT support technician on the modern Microsoft environment. On completion, you can administer Microsoft 365 within an IT team, deploy and manage Intune, set up user support workflows and troubleshoot Windows 11 in depth. This is a key profile in every company that has migrated or is migrating to the Microsoft cloud.

The MD-102 certification (Endpoint Administrator Associate) is an official Microsoft certification that validates your mastery of endpoint administration via Intune in a modern Microsoft 365 environment. It is one of the most in-demand certifications in IT support and M365 administration job offers. On completion of the path, you obtain this certification as well as several MFE-IT certificates for the modules without a Microsoft exam.

This path focuses on the fundamentals of Microsoft 365 administration and user support with Intune and Windows 11. The Copilot for IT Departments path targets a more senior audience (CISOs, IT directors, security architects) and covers the administration, security and governance specific to the Microsoft Copilot rollout. The two paths are complementary: this path lays the foundations, the Copilot for IT Departments path deepens them on the generative AI dimension.