Microsoft Intune for IT Support Teams Training Course

Microsoft Intune – Support & Troubleshooting is an intensive 1-day training course aimed at support/helpdesk technicians, junior systems administrators and anyone responsible for workstation support. It gives IT support and operations teams the practical skills to manage and troubleshoot endpoints through Microsoft Intune.

The programme is organised into 5 modules that follow a logical progression: first discovering the Intune ecosystem and the role of Microsoft Entra ID (identities, MDM, MAM, join types), then enrolling Windows devices (corporate and BYOD, automatic enrolment, restrictions). Next comes configuring policies and profiles (compliance, password, BitLocker, Wi-Fi/VPN, group-based assignment), followed by verifying they are correctly applied (Success/Pending/Error statuses, synchronisation, device-side diagnostics). The course concludes with a module dedicated to structured troubleshooting: methodology and resolution of the most common incidents. You may also be interested in our Microsoft Intune Intensive Hands-On Training Course and our Microsoft Intune Training Course.

Sessions are guaranteed from a single registrant (except in cases of force majeure). A preliminary discussion takes place between the participant and/or a company representative to fully take into account the participant’s profile (level, needs, professional context, challenges, etc.). Assessment: during the training, the trainer assesses participants’ progress through quizzes, role-play and practical exercises. Participants receive a certificate of completion at the end of the training. This training is part of our MD-4011 Intune Endpoint Security Training Course, our Cloud Computing Training Courses catalogue. Discover our other cloud training courses to master architectures, services and best practices on AWS, Azure and GCP. This training is also part of our must-have training courses catalogue – a selection of the IT training courses most in demand among our clients, from beginner to expert level.

By the end of this training, participants will be able to:

• Understand the role of Microsoft Intune within the Microsoft 365 ecosystem and its relationship with Microsoft Entra ID for identity and device management
• Master the various Windows device enrolment scenarios (Entra join, registration, hybrid environment) and the associated restriction options
• Create and assign configuration profiles and compliance policies suited to the organisation’s needs
• Check the effective application of policies on workstations and interpret deployment statuses (success, pending, error)
• Implement a structured diagnostic approach to identify and resolve common incidents related to device management via Intune
• Use device-side and portal-side verification tools to ensure correct synchronisation and device compliance

• Basic knowledge of the Windows environment (navigation, command line, system services)
• Fundamental notions of identity directories (Active Directory and/or Microsoft Entra ID)
• Initial experience in user support or helpdesk is recommended (a plus)
• Because every participant is unique, a personalised discussion with our expert lets us adapt the programme to their objectives, level and professional context

• IT support technicians and helpdesk agents wanting to strengthen their skills in managing workstations via Intune
• Junior systems administrators looking to understand modern endpoint management mechanisms
• Anyone involved in operating or maintaining workstations within an organisation using Microsoft 365