Understanding User Needs Training Course – From Observation to Action Project

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GOOD TO KNOW

This training course includes numerous exercises (60% practical) to enhance learning. Each session will take place even if only one person is registered (except in cases of force majeure). A preliminary interview is held between the participant and/or a company representative in order to fully assess the participant’s profile (level, needs, professional context, challenges, etc.).
Assessment : during the training course, the trainer assesses the participants’ progress through multiple-choice questions, role-playing exercises and practical work. Participants receive a certificate of completion at the end of the training course.

This training course is part of our Development Training Courses. Explore our other development trainings to design modern, performant and maintainable applications.

objectives of this Understanding User Needs Training Course

By the end, each participant will be able to :

• Mastering the various methods of gathering requirements (interviews, observations, workshops, questionnaires)
• Distinguish between real, expressed, implicit and latent requirements
• Build relevant analysis grids and personas
• Formalise requirements in the form of user stories, use cases or journeys
• Prioritise requirements and translate them into specifications or backlog items
• Integrate this approach into an Agile, UX or user-centred design project cycle

Prerequisites for the Understanding User Needs Training Course

• Participate in digital or organisational projects
• Be in contact with end users or customers
• No technical prerequisites, functional and methodological approach
• Because each participant has a unique background and expectations, a preliminary interview with our expert allows us to precisely identify their objectives, level and professional challenges.
  This enables us to tailor the training content to ensure relevant and personalised learning.

TARGET AUDIENCE

Essential training for project managers, UX designers, business analysts, product managers, and business analysts.