Microsoft 365 Advanced Support Training Course
- Price
- Duration
- Number of hours
Each session will take place even if only one person is registered (except in cases of force majeure).
Description of the Microsoft 365 Advanced Support Training Course
The widespread adoption of Microsoft 365 in businesses has given rise to new challenges : poorly controlled sharing, overly open rights, poor management of Teams channels, misuse of automation, etc.
This training course provides support teams, local technicians and M365 advisors with the practical skills they need to assist users with advanced features, limiting errors, risks and recurring requests. Also discover our Microsoft 365 Training Course, our Microsoft Teams Administration Training Course, our Microsoft 365 Security Training and our Microsoft 365 and Cloud Support Training Course Level 1 and 2.
Format
Remote (recorded sessions).
GOOD TO KNOW
This training course includes numerous exercises (60% practical) to enhance learning. Each session will take place even if only one person is registered (except in cases of force majeure). A preliminary interview is held between the participant and/or a company representative in order to fully assess the participant’s profile (level, needs, professional context, challenges, etc.).
Assessment : during the training course, the trainer assesses the participants’ progress through multiple-choice questions, role-playing exercises and practical work. Participants receive a certificate of completion at the end of the training course.
This training course is part of our Microsoft 365 IT Training Courses. Explore our other M365 trainings for IT teams to administer, troubleshoot and govern your collaborative environment.
objectives of the Microsoft 365 Advanced Support Training Course
By the end, each participant will be able to :
- Identify and address recurring user usage errors
- Provide advanced support for Microsoft Teams collaboration features
- Support SharePoint and OneDrive usage with proper governance
- Set up simple Power Automate automations for recurring requests
- Apply light team-level governance to reduce repeat tickets
- Use support templates and educational communication with users
Prerequisites
- Good command of basic Microsoft 365 applications (OneDrive, Outlook, Teams, etc.)
- Basic technical support skills or user management experience
- Comfortable working with Windows and web browsers
- Because each participant is unique, a personalised interview with our expert allows us to design a training course that is perfectly aligned with their objectives, level and professional challenges.
Target Audience
Support teams, local technicians and M365 advisors
detailed of the Microsoft 365 Advanced Support Training Course
Identify and manage recurring usage errors
Unsecured access, poor organisation of Teams, excessive sharing, deletion of shared files, misunderstanding of OneDrive synchronisation.
Advanced support on Teams
Management of private/public channels, member rights, meeting settings, targeted notifications, communication strategies.
Support for SharePoint and OneDrive
Site structures, library vs OneDrive, cascading rights management, co-editing, document retrieval, folder synchronisation.
Simple Automations with Power Automate
Approval flows for sharing requests. Notification flows for shared content updates. Templates for standard support scenarios.
Team organisation and light governance
Team naming conventions and lifecycle. Lightweight access reviews. Basic compliance practices for end users.
Support tools and communication with users
Implementation of templates, internal guidelines, standard responses, Microsoft incident tracking tools, educational communication.
The advantages of this training course
- Targeted at support teams, helpdesks, and M365 advisors
- Highly practical content based on real-world experience
- Focuses on collaboration, light governance, and rights
- Helps reduce support tickets related to poor usage practices
- Training updated with the latest Microsoft 365 features
FAQ – Microsoft 365 Advanced Support Training
What does Microsoft 365 advanced support involve?
Microsoft 365 advanced support covers troubleshooting and operational mastery across Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Entra ID, Intune, and security/compliance — handling complex tickets that escalate beyond basic helpdesk skills. Topics include hybrid identity, mailbox migration issues, Teams meeting and calling diagnostics, conditional access, and compliance investigations. MFE-IT trains experienced administrators on the deep-dive skills required at the L2/L3 support level.
How do you troubleshoot Microsoft 365?
Troubleshooting Microsoft 365 follows a layered approach: verify service health (Microsoft 365 admin center), check user identity and licensing, validate conditional access policies, inspect transport and message trace for Exchange, use the Microsoft Connectivity Analyzer for hybrid scenarios, and pull diagnostic logs from Teams or SharePoint. Through MFE-IT’s hands-on approach, learners apply this methodology to realistic incident scenarios.
What tools are used for Microsoft 365 support?
Key tools for Microsoft 365 support include the Microsoft 365 admin center, Exchange admin center, Teams admin center, Microsoft Entra admin center, Microsoft Purview compliance portal, PowerShell modules (ExchangeOnlineManagement, MicrosoftTeams, Microsoft.Graph, AzureAD/MgGraph), Microsoft Support and Recovery Assistant (SaRA), and Microsoft 365 Defender. The MFE-IT Microsoft 365 Advanced Support training covers the most efficient use of each tool.
Is PowerShell required for Microsoft 365 admins?
Yes, PowerShell is essential for serious Microsoft 365 administration: bulk operations, advanced reporting, automation, and many configurations only available via PowerShell. The Microsoft Graph PowerShell SDK is now the recommended path, replacing the legacy AzureAD and MSOnline modules. Our MFE-IT training course on Microsoft 365 advanced support includes a strong PowerShell automation track.
Would you like to know about upcoming sessions ?
Would you like to schedule this Microsoft 365 Advanced Support Training Course on a specific date ? Contact us by email or by filling out the contact form.