Microsoft Business Agents MS-4019 Training Course – Automate and Optimise Daily Processes
- Price
- Duration
- Number of hours
Each session will take place even if only one person is registered (except in cases of force majeure).
Description of the Microsoft Business Agents MS-4019 Training Course
This training course teaches you to create and deploy intelligent business agents using Microsoft Copilot Studio. You will learn to design autonomous agents capable of automating repetitive tasks, connecting to corporate data sources and managing complex workflows — without writing code.
Also discover our AI and HR Training Course, our AI and Graphic Design Training Course, our Microsoft Copilot Prompting MS-4005 Training Course, our Generative AI and LLMs Training Course, our Microsoft AI-103 Azure AI Expert Training Course and our Creation of Voice AI Agents Training Course.
Format
Remote (recorded sessions). It is possible to customise the training course for a private group. Contact us for more information.
GOOD TO KNOW
This training course includes numerous exercises (60% practical). You will build real business agents using Copilot Studio. Hands-on scenarios based on real business use cases. This training course prepares you for the MS-4019 Microsoft certification.
This training course is part of our Artificial Intelligence Training Courses. Explore our other AI training courses to fully leverage machine learning, LLMs and generative AI.
Objectives of the Microsoft Business Agents MS-4019 Training Course
By the end of this training course, each participant will be able to:
- Create and configure agents in Microsoft Copilot Studio
- Connect agents to corporate data sources (SharePoint, Dataverse)
- Design multi-step automated workflows
- Integrate agents with Microsoft 365 applications
- Test, deploy and monitor business agents
- Apply governance and security best practices
Prerequisites
- Familiarity with Microsoft 365 tools
- Basic understanding of Power Platform (Power Automate recommended)
- No programming skills required
- Because each participant is unique, a personalised interview with our expert allows us to design a training programme perfectly aligned with their objectives, level and professional challenges.
Target Audience
This training course is designed for:
- Business analysts and process managers
- Power Platform developers
- IT professionals deploying Microsoft 365 solutions
- Profiles preparing for MS-4019 certification
Detailed Programme of the Microsoft Business Agents MS-4019 Training Course
Introduction to Business Agents
- What is a business agent?
- Use cases: HR assistance, IT automation, customer support, automated reporting.
Choosing the Right Solution
- Comparison: Copilot, Azure AI Agents, Power Virtual Agents.
- Choosing the right option based on business needs.
Automation with Power Automate
- Introduction to Power Automate Desktop and Cloud.
- Creating agents that automate administrative and repetitive tasks.
Agents in Microsoft 365 Applications
- Agents in Teams (bots and automations).
- Agents interacting with Outlook, SharePoint and OneDrive.
- Collaboration scenarios.
AI and NLP-Based Agents
- Developing agents based on natural language understanding.
- Integrating LLMs for text analysis and context comprehension.
Security and Governance
- Data access permissions and security.
- Agent governance in the enterprise (roles, logs, monitoring).
Performance Measurement
- Operational efficiency KPIs.
- Performance analysis and continuous optimisation of agents.
Advanced Orchestration
- Multi-agent scenarios.
- Intelligent escalation and workflow orchestration.
Practical Workshop
- Developing an agent to:
• automate support tickets
• generate reports automatically
• assist internal agents via Teams/Outlook
FAQ – Microsoft Business Agents (MS-4019) Training
What are Microsoft business agents?
Microsoft business agents are AI assistants built on Microsoft 365 Copilot and Copilot Studio to automate specific business processes — sales follow-up, IT support, employee onboarding, expense approvals, and similar workflows. They combine LLM reasoning with connectors to enterprise data and Power Platform actions. MFE-IT trains business analysts and Microsoft 365 admins on building these agents through the MS-4019 curriculum.
What is MS-4019?
MS-4019 is Microsoft’s official training reference for building business agents with Copilot Studio and Microsoft 365 Copilot. It covers agent design, knowledge sources (SharePoint, Dataverse, websites), topics and triggers, generative actions, security and governance, and deployment to Teams and Microsoft 365. The MFE-IT MS-4019 training delivers this curriculum with hands-on practice on real business scenarios.
What is Microsoft Copilot Studio?
Microsoft Copilot Studio is the low-code platform for designing, customizing, and publishing AI agents — both standalone and as Copilot extensions. It offers a visual designer for topics, prebuilt connectors, generative AI authoring, and Power Platform integration. It’s accessible to non-developers while supporting code-first extensions. Through MFE-IT’s hands-on approach, learners build a complete Copilot Studio agent during the training.
How are Microsoft business agents different from Copilots?
Microsoft Copilot is the brand for Microsoft’s broad AI assistant family (Microsoft 365 Copilot, GitHub Copilot, Security Copilot). Business agents are specialized, customized assistants you build on top of Copilot infrastructure to automate specific organizational processes. They extend rather than replace Copilot. Our MFE-IT training course on Microsoft Business Agents MS-4019 clarifies this hierarchy with concrete examples.
Would you like to know about upcoming sessions ?
Would you like to schedule this training course on a specific date ? Contact us by email or by filling out the contact form.