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You will build real business agents using Copilot Studio. Hands-on scenarios based on real business use cases. This training course prepares you for the MS-4019 Microsoft certification.
This training course is part of our Artificial Intelligence Training Courses. Explore our other AI training courses to fully leverage machine learning, LLMs and generative AI.
By the end of this training course, each participant will be able to:
This training course is designed for:
Microsoft business agents are AI assistants built on Microsoft 365 Copilot and Copilot Studio to automate specific business processes — sales follow-up, IT support, employee onboarding, expense approvals, and similar workflows. They combine LLM reasoning with connectors to enterprise data and Power Platform actions. MFE-IT trains business analysts and Microsoft 365 admins on building these agents through the MS-4019 curriculum.
MS-4019 is Microsoft’s official training reference for building business agents with Copilot Studio and Microsoft 365 Copilot. It covers agent design, knowledge sources (SharePoint, Dataverse, websites), topics and triggers, generative actions, security and governance, and deployment to Teams and Microsoft 365. The MFE-IT MS-4019 training delivers this curriculum with hands-on practice on real business scenarios.
Microsoft Copilot Studio is the low-code platform for designing, customizing, and publishing AI agents — both standalone and as Copilot extensions. It offers a visual designer for topics, prebuilt connectors, generative AI authoring, and Power Platform integration. It’s accessible to non-developers while supporting code-first extensions. Through MFE-IT’s hands-on approach, learners build a complete Copilot Studio agent during the training.
Microsoft Copilot is the brand for Microsoft’s broad AI assistant family (Microsoft 365 Copilot, GitHub Copilot, Security Copilot). Business agents are specialized, customized assistants you build on top of Copilot infrastructure to automate specific organizational processes. They extend rather than replace Copilot. Our MFE-IT training course on Microsoft Business Agents MS-4019 clarifies this hierarchy with concrete examples.