Microsoft 365 and Cloud Support Training Course Level 1 and 2
- Price
- Duration
- Number of hours
Each session will take place even if only one person is registered (except in cases of force majeure).
Description of the Microsoft 365 and Cloud Support Training Course Level 1 and 2
This Microsoft 365 Support training course provides you with the practical skills to diagnose, resolve and prevent incidents encountered by users. It also teaches you how to master hybrid cloud environments (local + Microsoft 365).
In a context of widespread digital transformation, Microsoft 365 services are becoming the foundation of business communications and productivity.
Also discover our Microsoft 365 Training Course – Cloud Administration Fundamentals for IT Teams, our Microsoft 365 Security Training Course, our Microsoft Teams Administration Training Course, our Microsoft 365 Training Course – Collaborate, share, and organise your files with OneDrive, Teams, and SharePoint Online and our Microsoft 365 Advanced Support Training Course – Supporting usage, security, and collaboration within teams.
Format
Remote (recorded sessions).
GOOD TO KNOW
This training course includes numerous exercises (60% practical) to enhance learning. Each session will take place even if only one person is registered (except in cases of force majeure). A preliminary interview is held between the participant and/or a company representative in order to fully assess the participant’s profile (level, needs, professional context, challenges, etc.).
Assessment : during the training course, the trainer assesses the participants’ progress through multiple-choice questions, role-playing exercises and practical work. Participants receive a certificate of completion at the end of the training course.
This training course is part of our Must-have Training Courses. Discover our most popular IT trainings, demanded by clients across all skill levels from beginner to expert.
This training course is also part of our Microsoft 365 IT Training Courses. Explore our other M365 trainings for IT teams to administer, troubleshoot and govern your collaborative environment.
objectives of the Microsoft 365 and Cloud Support Training Course Level 1 and 2
By the end, each participant will be able to :
- Understand the Microsoft 365 architecture and its key components
- Effectively assist users on Teams, OneDrive, Outlook, SharePoint, etc.
- Diagnose and resolve common issues (authentication, access, synchronisation, etc.)
- Implement best practices for security, storage and collaboration
- Manage Level 1 incidents and escalate Level 2 incidents in a structured manner
- Use the Microsoft 365 administration portal for simple management operations
Prerequisites
– First, proficiency in the daily use of Microsoft 365 tools (Outlook, Teams, OneDrive, etc.) is recommended.
– Second, basic knowledge of office automation and the Windows environment is necessary to comfortably follow the training.
– Finally, technical or functional experience in IT support is an advantage, but not mandatory.
Because each participant is unique, a personalised interview with our expert allows us to design a training course that is perfectly aligned with their objectives, level and professional challenges.
Target Audience
Perfect training for helpdesk support teams, IT technicians, junior administrators, or local digital advisors.
Detailed of the Microsoft 365 and Cloud Support Training Course Level 1 & 2
Introduction to Microsoft 365 and its cloud services
Licences, web portal and service overview. OneDrive, SharePoint, Teams, Outlook, Planner and Forms. Cloud architecture and Microsoft identities.
Authentication and Account Management
Authentication methods and connection issues. MFA and session management. Troubleshooting user accounts and password resets.
OneDrive and SharePoint Troubleshooting
Synchronisation, file sharing, version restoration, access management, recovery of deleted documents.
Teams and Outlook Support
Audio/video troubleshooting, channels and meetings, integrations, shared boxes, archiving, notifications, calendar issues.
Administration portal and diagnostic tools
Overview of the Microsoft 365 administration centre, service status monitoring, message centre, audit log.
Best practices for security, storage, and collaboration
Data protection, access rights, Microsoft recommendations, collaborative document management, user awareness.
The advantages of this training course
- Approach focused on real-life user support situations
- Blended training : functional + technical level 1/2
- Includes practical demonstrations via the Microsoft 365 portal
- Compatible with on-premises, hybrid or full cloud usage
FAQ – Microsoft 365 Support Training
What does Microsoft 365 level 1 and 2 support consist of?
Microsoft 365 level 1 support handles common user incidents: authentication, password, Teams/Outlook/OneDrive issues, synchronisation, access rights. Level 2 handles more complex incidents: administration via the M365 portal, SharePoint/Exchange diagnostics, licence management, escalation to Microsoft. The MFE-IT training course covers both levels with a highly operational approach focused on real-life cases.
What tools should a Microsoft 365 support technician master?
An M365 support technician must master: the Microsoft 365 admin center (user management, licences, service health), client services (Teams, Outlook, OneDrive, SharePoint, Planner, Forms), diagnostic tools (message center, audit log, sign-in logs), and security fundamentals (MFA, access rights, sharing best practices). The MFE-IT training course covers everything in 2.5 days with 60% practice.
How do you diagnose an authentication issue on Microsoft 365?
The diagnostic approach follows 4 steps: (1) check the status of Microsoft 365 services (message center), (2) verify the user account (active licence, status, MFA), (3) analyse sign-in logs (Entra ID: failures, blocks, conditional access), (4) check the client device (cache, sessions, browser). The MFE-IT training course trains you on these 4 steps through practical cases taken directly from user support.
How long does it take to become autonomous on Microsoft 365 support?
For a support technician or helpdesk agent, 2.5 days (15 hours) of practical immersion are enough to cover the fundamentals and become autonomous on level 1 and 2 incidents. This is the format of the MFE-IT Microsoft 365 Support Training Course: M365 architecture, troubleshooting Teams/OneDrive/SharePoint/Outlook, admin portal, security and best practices. With 60% practice, a maximum of 3 participants and a preliminary interview.
Would you like to know about upcoming sessions ?
Would you like to schedule this training course Microsoft 365 on a specific date ? Contact us by email or by filling out the contact form.