Microsoft 365 and Cloud Support Training Course Level 1 and 2

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GOOD TO KNOW

This training course includes numerous exercises (60% practical) to enhance learning. Each session will take place even if only one person is registered (except in cases of force majeure). A preliminary interview is held between the participant and/or a company representative in order to fully assess the participant’s profile (level, needs, professional context, challenges, etc.).
Assessment : during the training course, the trainer assesses the participants’ progress through multiple-choice questions, role-playing exercises and practical work. Participants receive a certificate of completion at the end of the training course.

This training course is part of our Must-have Training Courses. Discover our most popular IT trainings, demanded by clients across all skill levels from beginner to expert.

This training course is also part of our Microsoft 365 IT Training Courses. Explore our other M365 trainings for IT teams to administer, troubleshoot and govern your collaborative environment.

objectives of the Microsoft 365 and Cloud Support Training Course Level 1 and 2

By the end, each participant will be able to :

• Understand the Microsoft 365 architecture and its key components
• Effectively assist users on Teams, OneDrive, Outlook, SharePoint, etc.
• Diagnose and resolve common issues (authentication, access, synchronisation, etc.)
• Implement best practices for security, storage and collaboration
• Manage Level 1 incidents and escalate Level 2 incidents in a structured manner
• Use the Microsoft 365 administration portal for simple management operations

Prerequisites

– First, proficiency in the daily use of Microsoft 365 tools (Outlook, Teams, OneDrive, etc.) is recommended.
– Second, basic knowledge of office automation and the Windows environment is necessary to comfortably follow the training.
– Finally, technical or functional experience in IT support is an advantage, but not mandatory.

Because each participant is unique, a personalised interview with our expert allows us to design a training course that is perfectly aligned with their objectives, level and professional challenges.

Target Audience

Perfect training for helpdesk support teams, IT technicians, junior administrators, or local digital advisors.