Windows 11 Troubleshooting Training Course - Master advanced technical aspects of support, troubleshooting, and administration
- Price
- Duration
- Number of Hours
Each session will take place even if only one person is registered (except in cases of force majeure).
Description ot the Windows 11 Troubleshooting Training Course
Windows 11 brings new challenges for support teams and system administrators: compatibility, security, virtualisation, network or application troubleshooting, etc.
This advanced training course equips you to effectively resolve complex incidents, automate repetitive tasks, and ensure proactive administration of user workstations.
Also discover our Microsoft Intune Training Course – DEPLOY, SECURE AND MANAGE YOUR MODERN FLEET, our Administering Windows 11 Training Course – Deployment, security policy and enterprise support and our Windows 10/11 Workstation Security Training Course – Best Practices, Hardening and Threat Prevention.
Format
Remote (recorded sessions).
GOOD TO KNOW
This training course includes numerous exercises (60% practical) to enhance learning. Each session will take place even if only one person is registered (except in cases of force majeure). A preliminary interview is held between the participant and/or a company representative in order to fully assess the participant’s profile (level, needs, professional context, challenges, etc.).
Assessment : during the training course, the trainer assesses the participants’ progress through multiple-choice questions, role-playing exercises and practical work. Participants receive a certificate of completion at the end of the training course.
This training course is part of our Workstations Training Courses. Discover our other workstation trainings to deploy, administer and secure your fleet of Windows endpoints.
objectives of the Windows 11 Troubleshooting Training Course
By the end, each participant will be able to :
- Diagnose and correct system, network, and application incidents in Windows 11
- Automate administrative tasks with PowerShell and advanced Windows tools
- Manage security policies, compliance, and user access
- Analyse system performance, logging, and behaviour
- Optimise client workstation stability, compatibility, and productivity
Prerequisites
- Proficiency in Windows 10 or 11 for professional use
- Experience in technical support or system administration required
- Basic knowledge of PowerShell, networking, and GPO recommended
Because each participant has a unique background and expectations, a preliminary interview with our expert allows us to precisely identify their objectives, level and professional challenges.
This enables us to tailor the training content to ensure relevant and personalised learning.
Public
Designed for IT support teams, level 2/3 technicians, system administrators, or digital advisors who wish to go beyond basic management.
Detailed of the Windows 11 Troubleshooting Training Course
Technical architecture of Windows 11
System components, UEFI/BIOS, hardware security (TPM 2.0, Secure Boot), changes from Windows 10/11.
System diagnostic and troubleshooting tools
Startup error resolution, BSOD, event log, reliability tool, advanced system restore.
Automation and PowerShell
Essential cmdlets, automation scripts for administration, task management, users, services, storage.
Software maintenance and support
Application compatibility, AppLocker, update control, driver management, Store and installation policies.
Safety, protection and supervision
Advanced Windows Defender, Smart App Control, device control, access management, UAC policy, advanced firewall.
Performance Monitoring and Maintenance
Performance monitoring: RAM, CPU, disks. Service tuning and intervention planning. Snapshots and backup strategies.
The advantages of this training course
- Approach focused on real incidents encountered in the workplace
- Training combining PowerShell, graphical interface and GPO
- Practical cases: slowness, crashes, unrecognised devices, inaccessible networks, etc.
- Adaptable to hybrid environments (local AD + Azure AD)
FAQ – Windows 11 Troubleshooting Training
How do I troubleshoot Windows 11 issues?
Troubleshooting Windows 11 follows a structured methodology: gather symptoms and reproduce, check Event Viewer (System, Application, Security logs), use Reliability Monitor and Performance Monitor, run built-in tools (SFC, DISM, CHKDSK, MSConfig, MDT), boot into Safe Mode for driver isolation, leverage Windows Recovery Environment, and inspect Windows Update history. MFE-IT trains support technicians on this methodology applied to realistic Windows 11 incidents.
Why is Windows 11 slow?
Common causes of Windows 11 slowness include insufficient RAM or storage, fragmented HDD (SSD recommended), misbehaving startup applications, malware, outdated drivers, Windows Update in progress, indexing or telemetry overhead, and visual effects on lower-end hardware. Each requires a different diagnostic approach. The MFE-IT Windows 11 Troubleshooting training covers each cause with structured diagnostic playbooks.
How do I reset Windows 11?
Windows 11 offers several reset options under Settings > System > Recovery: ‘Keep my files’ (reinstall Windows preserving documents), ‘Remove everything’ (factory reset), and Windows Recovery Environment (WinRE) for unbootable systems. Cloud download is now the preferred path, ensuring a fresh OS image. Through MFE-IT’s hands-on approach, learners walk through each reset scenario during the training.
What is the BSOD in Windows 11?
The Blue Screen of Death (BSOD) — black screen in Windows 11 — appears when the kernel detects a critical error it cannot recover from. The stop code (e.g., DRIVER_IRQL_NOT_LESS_OR_EQUAL, KERNEL_SECURITY_CHECK_FAILURE) and the responsible module (in the minidump) drive the diagnosis. Common causes: faulty drivers, hardware issues, corrupted system files. Our MFE-IT training course on Windows 11 Troubleshooting covers BSOD analysis with WinDbg and minidump examination.
Would you like to know about upcoming sessions ?
Would you like to schedule this Windows 11 Troubleshooting Training Couse on a specific date ? Contact us by email or by filling out the contact form.