Teams Telephony Training course – Microsoft Teams Voice Engineering

Would you like to know about upcoming sessions ?

Would you like to schedule this Microsoft 365 Troubleshooting and Expert Assistance Training Course on a specific date ? Contact us by email or by filling out the contact form.

Contact us {"@context":"https://schema.org","@type":"Course","name":"Teams Telephony Training course - Microsoft Teams Voice Engineering","description":"Teams Telephony training: become an expert in Microsoft Teams voice solutions, calling plans, auto-attendants and call routing. Sessions guaranteed.","url":"https://mfe-it.com/en/teams-telephony-training-course/","inLanguage":"en","provider":{"@type":"Organization","name":"MFE-IT","url":"https://mfe-it.com/","sameAs":"https://mfe-it.com/"},"offers":{"@type":"Offer","category":"Professional training","priceCurrency":"EUR","availability":"https://schema.org/InStock"},"hasCourseInstance":{"@type":"CourseInstance","courseMode":"Onsite","courseWorkload":"P3D"}} .elementor-14330 .elementor-element.elementor-element-21dedaf{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--padding-top:50px;--padding-bottom:50px;--padding-left:0px;--padding-right:0px;}.elementor-14330 .elementor-element.elementor-element-21dedaf:not(.elementor-motion-effects-element-type-background), .elementor-14330 .elementor-element.elementor-element-21dedaf > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:var( --e-global-color-primary );}.elementor-14330 .elementor-element.elementor-element-c833b3c .elementor-icon-list-icon i{color:var( --e-global-color-6ecb672 );transition:color 0.3s;}.elementor-14330 .elementor-element.elementor-element-c833b3c .elementor-icon-list-icon svg{fill:var( --e-global-color-6ecb672 );transition:fill 0.3s;}.elementor-14330 .elementor-element.elementor-element-c833b3c{--e-icon-list-icon-size:20px;--icon-vertical-offset:0px;}.elementor-14330 .elementor-element.elementor-element-c833b3c .elementor-icon-list-text{color:var( --e-global-color-7295773 );transition:color 0.3s;}.elementor-14330 .elementor-element.elementor-element-fc848b4{--grid-template-columns:repeat(0, auto);text-align:center;--icon-size:22px;--grid-column-gap:5px;--grid-row-gap:0px;}.elementor-14330 .elementor-element.elementor-element-fc848b4 .elementor-social-icon{background-color:#FF000000;--icon-padding:0em;}.elementor-14330 .elementor-element.elementor-element-fc848b4 .elementor-social-icon:hover i{color:var( --e-global-color-accent );}.elementor-14330 .elementor-element.elementor-element-fc848b4 .elementor-social-icon:hover svg{fill:var( --e-global-color-accent );}.elementor-14330 .elementor-element.elementor-element-4caf259 .menu-item a.hfe-menu-item{padding-left:15px;padding-right:15px;}.elementor-14330 .elementor-element.elementor-element-4caf259 .menu-item a.hfe-sub-menu-item{padding-left:calc( 15px + 20px );padding-right:15px;}.elementor-14330 .elementor-element.elementor-element-4caf259 .hfe-nav-menu__layout-vertical .menu-item ul ul a.hfe-sub-menu-item{padding-left:calc( 15px + 40px );padding-right:15px;}.elementor-14330 .elementor-element.elementor-element-4caf259 .hfe-nav-menu__layout-vertical .menu-item ul ul ul a.hfe-sub-menu-item{padding-left:calc( 15px + 60px );padding-right:15px;}.elementor-14330 .elementor-element.elementor-element-4caf259 .hfe-nav-menu__layout-vertical .menu-item ul ul ul ul a.hfe-sub-menu-item{padding-left:calc( 15px + 80px );padding-right:15px;}.elementor-14330 .elementor-element.elementor-element-4caf259 .menu-item a.hfe-menu-item, .elementor-14330 .elementor-element.elementor-element-4caf259 .menu-item a.hfe-sub-menu-item{padding-top:10px;padding-bottom:10px;}.elementor-14330 .elementor-element.elementor-element-4caf259 ul.sub-menu{width:220px;}.elementor-14330 .elementor-element.elementor-element-4caf259 .sub-menu a.hfe-sub-menu-item, .elementor-14330 .elementor-element.elementor-element-4caf259 nav.hfe-dropdown li a.hfe-menu-item, .elementor-14330 .elementor-element.elementor-element-4caf259 nav.hfe-dropdown li a.hfe-sub-menu-item, .elementor-14330 .elementor-element.elementor-element-4caf259 nav.hfe-dropdown-expandible li a.hfe-menu-item, .elementor-14330 .elementor-element.elementor-element-4caf259 nav.hfe-dropdown-expandible li a.hfe-sub-menu-item{padding-top:15px;padding-bottom:15px;}.elementor-14330 .elementor-element.elementor-element-4caf259 a.hfe-menu-item, .elementor-14330 .elementor-element.elementor-element-4caf259 a.hfe-sub-menu-item{font-family:"Poppins", Sans-serif;font-size:13px;font-weight:400;line-height:13px;}.elementor-14330 .elementor-element.elementor-element-4caf259 .menu-item a.hfe-menu-item, .elementor-14330 .elementor-element.elementor-element-4caf259 .sub-menu a.hfe-sub-menu-item{color:var( --e-global-color-7295773 );}.elementor-14330 .elementor-element.elementor-element-4caf259 .menu-item a.hfe-menu-item:hover, .elementor-14330 .elementor-element.elementor-element-4caf259 .sub-menu a.hfe-sub-menu-item:hover, .elementor-14330 .elementor-element.elementor-element-4caf259 .menu-item.current-menu-item a.hfe-menu-item, .elementor-14330 .elementor-element.elementor-element-4caf259 .menu-item a.hfe-menu-item.highlighted, .elementor-14330 .elementor-element.elementor-element-4caf259 .menu-item a.hfe-menu-item:focus{color:var( --e-global-color-accent );}.elementor-14330 .elementor-element.elementor-element-4caf259 .menu-item.current-menu-item a.hfe-menu-item, .elementor-14330 .elementor-element.elementor-element-4caf259 .menu-item.current-menu-ancestor a.hfe-menu-item{color:var( --e-global-color-accent );}.elementor-14330 .elementor-element.elementor-element-4caf259 .sub-menu, .elementor-14330 .elementor-element.elementor-element-4caf259 nav.hfe-dropdown, .elementor-14330 .elementor-element.elementor-element-4caf259 nav.hfe-dropdown-expandible, .elementor-14330 .elementor-element.elementor-element-4caf259 nav.hfe-dropdown .menu-item a.hfe-menu-item, .elementor-14330 .elementor-element.elementor-element-4caf259 nav.hfe-dropdown .menu-item a.hfe-sub-menu-item{background-color:#fff;}.elementor-14330 .elementor-element.elementor-element-4caf259 .sub-menu li.menu-item:not(:last-child), .elementor-14330 .elementor-element.elementor-element-4caf259 nav.hfe-dropdown li.menu-item:not(:last-child), .elementor-14330 .elementor-element.elementor-element-4caf259 nav.hfe-dropdown-expandible li.menu-item:not(:last-child){border-bottom-style:solid;border-bottom-color:#c4c4c4;border-bottom-width:1px;}

• contact@mfe-it.com

Menu

• Contact

{"prefetch":[{"source":"document","where":{"and":[{"href_matches":"/en/*"},{"not":{"href_matches":["/wp-*.php","/wp-admin/*","/wp-content/uploads/*","/wp-content/*","/wp-content/plugins/*","/wp-content/themes/hello-elementor/*","/en/*\?(.+)"]}},{"not":{"selector_matches":"a[rel~="nofollow"]"}},{"not":{"selector_matches":".no-prefetch, .no-prefetch a"}}]},"eagerness":"conservative"}]} ( () => { const lazyloadRunObserver = () => { const lazyloadBackgrounds = document.querySelectorAll( `.e-con.e-parent:not(.e-lazyloaded)` ); const lazyloadBackgroundObserver = new IntersectionObserver( ( entries ) => { entries.forEach( ( entry ) => { if ( entry.isIntersecting ) { let lazyloadBackground = entry.target; if( lazyloadBackground ) { lazyloadBackground.classList.add( 'e-lazyloaded' ); } lazyloadBackgroundObserver.unobserve( entry.target ); } }); }, { rootMargin: '200px 0px 200px 0px' } ); lazyloadBackgrounds.forEach( ( lazyloadBackground ) => { lazyloadBackgroundObserver.observe( lazyloadBackground ); } ); }; const events = [ 'DOMContentLoaded', 'elementor/lazyload/observe', ]; events.forEach( ( event ) => { document.addEventListener( event, lazyloadRunObserver ); } ); } )(); var elementorFrontendConfig = {"environmentMode":{"edit":false,"wpPreview":false,"isScriptDebug":false},"i18n":{"shareOnFacebook":"Share on Facebook","shareOnX":"Share on X","pinIt":"Pin it","download":"Download","downloadImage":"Download image","fullscreen":"Fullscreen","zoom":"Zoom","share":"Share","playVideo":"Play Video","previous":"Previous","next":"Next","close":"Close","a11yCarouselPrevSlideMessage":"Previous slide","a11yCarouselNextSlideMessage":"Next slide","a11yCarouselFirstSlideMessage":"This is the first slide","a11yCarouselLastSlideMessage":"This is the last slide","a11yCarouselPaginationBulletMessage":"Go to slide"},"is_rtl":false,"breakpoints":{"xs":0,"sm":480,"md":768,"lg":1025,"xl":1440,"xxl":1600},"responsive":{"breakpoints":{"mobile":{"label":"Mobile Portrait","value":767,"default_value":767,"direction":"max","is_enabled":true},"mobile_extra":{"label":"Mobile Landscape","value":880,"default_value":880,"direction":"max","is_enabled":false},"tablet":{"label":"Tablet Portrait","value":1024,"default_value":1024,"direction":"max","is_enabled":true},"tablet_extra":{"label":"Tablet Landscape","value":1200,"default_value":1200,"direction":"max","is_enabled":false},"laptop":{"label":"Laptop","value":1366,"default_value":1366,"direction":"max","is_enabled":false},"widescreen":{"label":"Widescreen","value":2400,"default_value":2400,"direction":"min","is_enabled":false}},"hasCustomBreakpoints":false},"version":"4.2.3","is_static":false,"experimentalFeatures":{"e_font_icon_svg":true,"additional_custom_breakpoints":true,"container":true,"e_optimized_markup":true,"e_panel_promotions":true,"hello-theme-header-footer":true,"nested-elements":true,"global_classes_should_enforce_capabilities":true,"e_variables":true,"e_opt_in_v4_page":true,"e_components":true,"e_interactions":true,"e_widget_creation":true,"import-export-customization":true},"urls":{"assets":"https://mfe-it.com/wp-content/plugins/elementor/assets/","ajaxurl":"https://mfe-it.com/wp-admin/admin-ajax.php","uploadUrl":"https://mfe-it.com/wp-content/uploads"},"nonces":{"floatingButtonsClickTracking":"7065171412","atomicFormsSendForm":"8eed6fed3a"},"swiperClass":"swiper","settings":{"page":[],"editorPreferences":[]},"kit":{"active_breakpoints":["viewport_mobile","viewport_tablet"],"global_image_lightbox":"yes","lightbox_enable_counter":"yes","lightbox_enable_fullscreen":"yes","lightbox_enable_zoom":"yes","lightbox_enable_share":"yes","lightbox_title_src":"title","lightbox_description_src":"description","hello_header_logo_type":"title","hello_header_menu_layout":"horizontal","hello_footer_logo_type":"logo"},"post":{"id":15642,"title":"Teams%20Telephony%20Training%20%E2%80%93%203%20days%2C%20M365%20%7C%20MFE-IT","excerpt":"","featuredImage":"https://mfe-it.com/wp-content/uploads/2026/08/ttel-3-1785661720975-1024x576.webp"}}; //# sourceURL=elementor-frontend-js-before

This website only uses cookies that are strictly necessary for it to work. No advertising or audience-measurement trackers are set.

Got it#mfe-cookie-notice{position:fixed;left:0;right:0;bottom:0;z-index:99990;background:#fff;border-top:3px solid #07689F;box-shadow:0 -4px 20px rgba(16,42,67,.15)}#mfe-cookie-notice .mfe-cn-inner{max-width:1180px;margin:0 auto;padding:14px 22px;display:flex;align-items:center;gap:16px;flex-wrap:wrap}#mfe-cookie-notice .mfe-cn-text{margin:0;flex:1;min-width:240px;font-size:14px;color:#16232e;line-height:1.5}#mfe-cookie-notice .mfe-cn-link{color:#07689F;font-weight:700;text-decoration:underline}#mfe-cookie-notice .mfe-cn-ok{flex:0 0 auto;background:#07689F;color:#fff;border:none;border-radius:8px;padding:10px 22px;font-size:14px;font-weight:700;cursor:pointer;min-height:44px;min-width:44px}#mfe-cookie-notice .mfe-cn-ok:hover{background:#04547f}@media(max-width:600px){#mfe-cookie-notice .mfe-cn-ok{width:100%}}(function(){var n=document.getElementById("mfe-cookie-notice");if(!n)return;function has(k){return document.cookie.split(";").some(function(c){return c.trim().indexOf(k+"=")===0;});}if(!has("mfe_cookie_notice")){n.hidden=false;}var b=document.getElementById("mfe-cn-ok");if(b){b.addEventListener("click",function(){var d=new Date(Date.now()+15552000000).toUTCString();document.cookie="mfe_cookie_notice=1; expires="+d+"; path=/; SameSite=Lax";n.hidden=true;});}})();📝 Request a quote📞 Be called back💬A question?#mfe-fab{position:fixed;right:20px;bottom:20px;z-index:99980;display:flex;flex-direction:column;align-items:flex-end;gap:10px}#mfe-fab .mfe-fab-btn{display:inline-flex;align-items:center;gap:8px;background:#FF7E67;color:#fff;border:none;border-radius:999px;padding:12px 20px;font-size:15px;font-weight:700;cursor:pointer;box-shadow:0 8px 22px rgba(255,126,103,.45);min-height:48px}#mfe-fab .mfe-fab-btn:hover{background:#f4634a}#mfe-fab .mfe-fab-ico{font-size:18px;line-height:1}#mfe-fab .mfe-fab-menu{flex-direction:column;gap:8px;background:#fff;border:1px solid #e6edf3;border-radius:14px;padding:10px;box-shadow:0 12px 30px rgba(16,42,67,.18);min-width:230px}#mfe-fab .mfe-fab-item{display:flex;align-items:center;gap:10px;padding:12px 14px;border-radius:10px;color:#16232e;text-decoration:none;font-size:14px;font-weight:600;min-height:44px}#mfe-fab .mfe-fab-item:hover{background:#fff4f0;color:#07689F}#mfe-fab[data-open="1"] .mfe-fab-menu{display:flex}#mfe-fab[data-open="0"] .mfe-fab-menu{display:none}@media(max-width:600px){#mfe-fab{right:14px;bottom:14px}#mfe-fab .mfe-fab-label{display:none}#mfe-fab .mfe-fab-btn{padding:14px;border-radius:50%;min-width:56px;justify-content:center}}(function(){var fab=document.getElementById("mfe-fab");if(!fab)return;var btn=document.getElementById("mfe-fab-btn"),menu=document.getElementById("mfe-fab-menu");function op(o){fab.setAttribute("data-open",o?"1":"0");btn.setAttribute("aria-expanded",o?"true":"false");menu.hidden=!o;if(o){var a=menu.querySelector("a");if(a)a.focus();}}btn.addEventListener("click",function(e){e.stopPropagation();op(fab.getAttribute("data-open")!=="1");});document.addEventListener("click",function(e){if(!fab.contains(e.target))op(false);});document.addEventListener("keydown",function(e){if(e.key==="Escape"){op(false);btn.focus();}});function lift(){var n=document.getElementById("mfe-cookie-notice");var b=20;if(n&&!n.hidden){var hh=n.getBoundingClientRect().height;b=Math.min(hh+16,240);}fab.style.bottom=b+"px";}lift();window.addEventListener("resize",lift);setTimeout(lift,600);})();(function(){try{var L=document.querySelectorAll("a[target="_blank"]");for(var i=0;i<L.length;i++){var a=L[i];var r=(a.getAttribute("rel")||"").toLowerCase();if(r.indexOf("noopener")<0)r+=" noopener";if(r.indexOf("noreferrer")<0)r+=" noreferrer";a.setAttribute("rel",r.trim());}}catch(e){}})(); (function(){ var P='1.618 / 1'; function a(im){ if(!im || im.dataset.goldenImg) return; if(im.closest('header,footer,.elementor-location-header,.elementor-location-footer,#wpadminbar,nav,.elementor-widget-theme-site-logo,.site-logo')) return; var w=im.naturalWidth, h=im.naturalHeight; if(!w||!h) return; if(w/h < 1.4){ im.dataset.goldenImg='skip'; return; } im.style.setProperty('aspect-ratio', P, 'important'); im.style.setProperty('object-fit','cover','important'); im.style.setProperty('height','auto','important'); im.dataset.goldenImg='1'; } function s(){ document.querySelectorAll('img').forEach(function(im){ if(im.complete && im.naturalWidth) a(im); else im.addEventListener('load', function(){a(im);}, {once:true}); }); } if(document.readyState!=='loading') s(); else document.addEventListener('DOMContentLoaded', s); window.addEventListener('load', s); var t=false; function sch(){ if(t) return; t=true; setTimeout(function(){ t=false; s(); }, 300); } try{ new MutationObserver(sch).observe(document.documentElement,{childList:true,subtree:true}); }catch(e){} })(); (function() { 'use strict'; var parentSelector = '.menu-item.wpml-ls-current-language.menu-item-has-children'; function toggleSubmenu(link, forceClose) { var isExpanded = link.getAttribute('aria-expanded') === 'true'; if (forceClose || isExpanded) { link.setAttribute('aria-expanded', 'false'); } else { link.setAttribute('aria-expanded', 'true'); } } function handleKeydown(e) { var key = e.key || e.keyCode; if (key === 'Enter' || key === ' ' || key === 13 || key === 32) { e.preventDefault(); toggleSubmenu(this); } else if (key === 'Escape' || key === 'Esc' || key === 27) { if (this.getAttribute('aria-expanded') === 'true') { e.preventDefault(); toggleSubmenu(this, true); } } } function handleBlur(e) { var link = this; var parent = link.closest(parentSelector); if (!parent) return; setTimeout(function() { if (!parent.contains(document.activeElement)) { toggleSubmenu(link, true); } }, 100); } function init() { var parents = document.querySelectorAll(parentSelector); for (var i = 0; i < parents.length; i++) { var link = parents[i].querySelector('a[aria-expanded]'); if (link) { link.addEventListener('keydown', handleKeydown); link.addEventListener('blur', handleBlur); } } } if (document.readyState === 'loading') { document.addEventListener('DOMContentLoaded', init); } else { init(); } })();

GOOD TO KNOW

This training course includes numerous exercises (60% practical) to enhance learning. Each session will take place even if only one person is registered (except in cases of force majeure). A preliminary interview is held between the participant and/or a company representative in order to fully assess the participant’s profile (level, needs, professional context, challenges, etc.).
Assessment : during the training course, the trainer assesses the participants’ progress through multiple-choice questions, role-playing exercises and practical work. Participants receive a certificate of completion at the end of the training course.

This training course is part of our Microsoft 365 IT Training Courses. Explore our other M365 trainings for IT teams to administer, troubleshoot and govern your collaborative environment.

This training course is also part of our Cloud Office Tools Training. Discover our trainings on Microsoft 365, Google Workspace and collaborative suites to boost daily productivity.

objectives of the Teams Telephony Training course

By the end, each participant will be able to :

• Design, configure, and maintain a complete VoIP architecture with Microsoft Teams
• Manage voice policies, routing strategies, and SIP trunks
• Integrate PSTN operators (Direct Routing, Calling Plan, Operator Connect)
• Monitor call quality, security, troubleshooting, and compliance
• Master Teams administration tools, PowerShell, Call Quality Dashboard, etc.

Prerequisites

To get the most out of this training course, it is recommended that you :

Firstly, have a solid understanding of Microsoft 365. You should also be familiar with the Microsoft Teams environment in order to master the basics required to configure telephony services.

In addition, a basic understanding of IP networks, VoIP, traditional telephony and SIP protocol is strongly recommended. This will make it easier to understand the technical aspects covered.

Finally, prior experience in Microsoft administration or unified communications (UC) will be a real asset, whether through Teams, Cisco, Zoom or other solutions. This will enable participants to better understand the advanced use cases presented during the training course.

target audience

This training course is intended for :

• voice engineers,
• teams administrators,
• telecoms managers,
• service providers wishing to integrate or modernise a VoIP/UC solution with Teams.