Microsoft 365 Troubleshooting and Expert Assistance Training Course

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GOOD TO KNOW

This training course includes numerous exercises (60% practical) to enhance learning. Each session will take place even if only one person is registered (except in cases of force majeure). A preliminary interview is held between the participant and/or a company representative in order to fully assess the participant’s profile (level, needs, professional context, challenges, etc.).
Assessment : during the training course, the trainer assesses the participants’ progress through multiple-choice questions, role-playing exercises and practical work. Participants receive a certificate of completion at the end of the training course.

objectives of this Microsoft 365 Troubleshooting

By the end, each participant will be able to :

• Administer and diagnose a Microsoft 365/Entra ID tenant : logs, roles, permissions, domains.
• Manage and troubleshoot identities, users, groups, and licences.
• Understand and resolve issues related to devices and access (Entra Join, Hybrid Join, guests).
• Diagnose and repair incidents on Microsoft 365 services: Exchange Online, Outlook, OneDrive, SharePoint Online, Microsoft Teams.
• Implement best practices for level 2/3 technical support for Microsoft 365 environments at the enterprise level.

Prerequisites

• Basic knowledge of Microsoft 365 and the Office suite.
• Ideally, prior experience in basic administration (users, groups, licences) in Microsoft 365.
• Microsoft 365 administration environment and access to audit portals, logs and services to carry out practical exercises.
• In addition, because each participant is unique, a personalised interview is conducted beforehand with our expert.
• The purpose of this discussion is to design a training course that is perfectly aligned with the level, expectations and specific professional challenges of each learner.

target audience

• Second/third-level IT support teams working on Microsoft 365
• Microsoft 365 administrators wishing to develop their troubleshooting and professional support skills.
• IT infrastructure or service managers responsible for ensuring the quality of service, reliability and continuity of Microsoft 365 environments.