Understanding User Needs Training Course – From Observation to Action Project
- Price
- Duration
- Number of Hours
Each session will take place even if only one person is registered (except in cases of force majeure).
Description
Before designing a solution, it is essential to understand the real needs of those for whom it is intended.
However, too often, digital projects are launched based on vague assumptions or poorly formulated requirements.
The Understanding User Needs training course teaches you how to observe, question, analyse and structure user expectations in a rigorous and actionable way, to ensure that projects are focused on user value.
Format
Remote (recorded sessions).
GOOD TO KNOW
This training course includes numerous exercises (60% practical) to enhance learning. Each session will take place even if only one person is registered (except in cases of force majeure). A preliminary interview is held between the participant and/or a company representative in order to fully assess the participant’s profile (level, needs, professional context, challenges, etc.).
Assessment : during the training course, the trainer assesses the participants’ progress through multiple-choice questions, role-playing exercises and practical work. Participants receive a certificate of completion at the end of the training course.
objectives of this Understanding User Needs Training Course
By the end, each participant will be able to :
- Mastering the various methods of gathering requirements (interviews, observations, workshops, questionnaires)
- Distinguish between real, expressed, implicit and latent requirements
- Build relevant analysis grids and personas
- Formalise requirements in the form of user stories, use cases or journeys
- Prioritise requirements and translate them into specifications or backlog items
- Integrate this approach into an Agile, UX or user-centred design project cycle
Prerequisites for this Understanding User Needs Training Course
- Participate in digital or organisational projects
- Be in contact with end users or customers
- No technical prerequisites, functional and methodological approach
- Because each participant has a unique background and expectations, a preliminary interview with our expert allows us to precisely identify their objectives, level and professional challenges.
This enables us to tailor the training content to ensure relevant and personalised learning.
TARGET AUDIENCE
Essential training for project managers, UX designers, business analysts, product managers, and business analysts.
Detailed of this Understanding User Needs Training Course
Framing the needs analysis process
Define the scope, stakeholders and collection objectives. Concepts of need, demand, expectation and business objective.
Data collection techniques (fieldwork and remote)
Individual interviews, observation, shadowing, focus groups, questionnaires. Preparation, posture and interview guide.
Structure and analyse data
Sorting information, identifying patterns, formulating clear requirements, useful verbatim quotes.
Formalising requirements for action
Personas, requirement specifications, user journeys, empathy maps, user stories. Translating analysis into project deliverables.
Integrate analysis into the project cycle
Backlog produit, expressions de besoin fonctionnelles, ateliers de priorisation. Communication avec équipes produit, UX ou tech.
The advantages of this training course
- This training course :
- Combines UX methodology and project scoping (Agile, AMOA, product)
- Offers concrete tools that can be reproduced in any project
- Emphasises the human and qualitative aspects of data collection
- Is suitable for web, IS, mobile, intranet, business, B2B app projects, etc.
Our related training courses
User Documentation Training - Making Your Tools Clear, Understandable, and Actionable
Master the writing and presentation techniques specific to documents intended for users.
IT Specifications Training - From Requirements Analysis to Project Specifications
Effectively frame your digital projects with clear, comprehaensive and actionable documentation.
Would you like to know about upcoming sessions ?
Would you like to schedule Understanding User Needs Training Course on a specific date ? Contact us by email or by filling out the contact form.